What is The Leela Advantage (TLA)?

The Leela Advantage is a unique rewards program, which aims at providing recognition and rewards to the Leela Partners who make reservations on behalf of their organization, clients and colleagues at participating hotels of The Leela Palaces, Hotels and Resorts.

Membership to The Leela Advantage enables the members to earn reward points and these points can be redeemed towards The Leela Moments Card enabling them to use the Hotel and Resort services including hotel stays

The participating hotels include:

• The Leela Palace New Delhi
• The Leela Palace Bengaluru
• The Leela Palace Chennai
• The Leela Palace Udaipur
• The Leela Palace Jaipur
• The Leela Ambience Gurugram Hotel & Residences
• The Leela Ambience Convention Hotel, Delhi
• The Leela Bhartiya City, Bengaluru
• The Leela Gandhi Nagar
• The Leela Mumbai
• The Leela Kovalam, A Raviz Hotel

Who can enroll?

The program is by Invitation only and open to

• All Individual Corporate Travel Planners/ Bookers
• All Event Planners and Wedding Planners
• All Leisure Travel Planners

** The participation in the program has been done solely at the discretion of the member and the Hotel will not be responsible for any consequences arising out of this.

The program is not applicable to

• Any Travel and Trade Partner towards commissionable individual bookings.
• Any Destination Management Company representative towards commissionable individual bookings.
• Any Government or Government Affiliated business entity representatives.

What is TLA Premium Member program

• This program enables Top and Premium TLA partners to elevate their status as premium partners and earn TLA points on every eligible commissionable group booking. The program has been introduced to recognize and reward loyal and high-potential planners, with the objective of increasing their overall business value and strengthening brand loyalty.

What happens when I enroll?

• Member expressed interest for Enrolment (Form duly filled)
• Enrolment Criteria is evaluated and then Invitation for membership is shared
• Membership number is generated and shared

How do I earn points?

Member must provide their membership number each time while making bookings at Leela Reservations Worldwide.
Member must mention their membership number on all Group and Catering contracts where points are being earned.
Points shall be earned based on booking revenue provided by the Leela Advantage team.

Points can be earned on the below

Corporate – On Direct Bookings only – Only on Room Revenue (Not on F&B and Ancillary).

• Points are credited to corporate and individual members for reservations received directly through them booked under public rates, ADHOC rates, rack rate, corporate rates, packages etc. No points are credited if the reservation is received through GDS or has a travel agency profile linked.

Residential Conference / Weddings - Room and Catering Revenue (Not on Taxes, Décor, AV).  

• Points are credited to Planner partners only for reservations received through them and if the business is not commissionable. No points are credited if the event is received, and contract is signed directly by the end user.

Non-Residential Conference/Weddings – Catering Revenue only (Not on Taxes, Décor, AV),

• Points are credited to Planner partners only for reservations received through them and if the business is not commissionable. No points are credited if the event is received, and contract is signed directly by the end user.
• Premium TLA Partners: - Applicable for Group ( MICE, Wedding, NR bookings).
• Points will be credited exclusively to the shortlisted planner for reservations received through them, including all commissionable business. This applies to all types of group bookings, including MICE, weddings, and catering events.

NOTE : Points are awarded only on materialized and paid-for group and catering bookings

How many points do I earn if I make a corporate booking

1. When a corporate booking is made, 1 point will be earned for every INR 1000 spent by the Travel Planner who makes the reservation.
2. Points can be earned for corporate rooms booked under public rates, ADHOC rates, rack rates, corporate rates, and packages, among others.
3. Points will not be earned if a reservation is received through GDS or has been linked to a travel agency profile.
4. The hotel reserves the right to not offer points if the rate is already very competitive.
5. No points will be credited for any cancelled bookings. The Hotel can choose not to offer points if the rate is already extremely competitive. Cancelled bookings will not be credited any points.
6. No points will be credited for corporate reservations made by Travel agents and event planners which are commissionable.

How many points do I earn if I make a long stay booking

1. Corporate Long-stays in Hotels and Residences for more than 30 consecutive nights will earn points only on room revenues.
2. Corporate long-stay reservations earn one point for every INR 3000 spent. This applies to corporate travel coordinators who make the reservation.
3. In the case of extremely competitive rates (over 30 nights), a hotel may decide not to offer points.
4. Any crew or quarantine led business is not applicable.

How many Points do I earn if I give a group booking

1. In order to qualify for a group booking, one must book a minimum of 10 rooms on a peak night. Points shall be earned on Room and Catering revenue.
2. The Corporate Travel Coordinator will earn one point for every INR 3000 spent on reservations. A maximum of 5000 points can be earned.
3. Travel Agents making the reservation will earn 1 point for every INR 5000 spent. A maximum of 5000 points can be earned. Travel Agents earning commission on the business cannot earn points as well.
4. Event and Wedding Planners making the reservation will earn 1 point for every INR 5000/- spent. A maximum of 2000 points can be earned. Event and Wedding Planners earning commission on the business cannot earn points as well.

How many points can I earn on Catering only bookings

1. Non-Residential Conferences / Social Events shall earn points on the catering revenue materialized. Bookers will not earn points on restaurant and other ancillary Hotel spends.
2. Corporate Travel coordinators making the reservation will earn 1 point for every INR 3000/- spent. A maximum of 5000 points can be earned.
3. Travel Agents making the reservation will earn 1 point for every INR 5000/- spent. A maximum of 5000 points can be earned. Travel Agents earning commission on the business cannot earn points as well.
4. Event and Wedding Planners making the reservation will earn 1 point for every INR 5000/- spent. A maximum of 5000 points can be earned. Event and Wedding Planners earning commission on the business cannot earn points as well.

Will I get a monthly account statement?

Members can check their updated points statements online

How frequently can I see my points earned?

Points earned will reflect within 30 days from date of materialization of the business. In case of Groups and Catering Business, points will only reflect once the entire payment has been received by the Hotel.

How many points can I accumulate and until when?

Points will expire within 12 months from the time the points reflect in the Member’s account. Member's can check their updated points statements online.

How do I become a TLA-Premium partner?

Premium TLA Partners are shortlisted based on their overall business production during a financial year. The top 55 planners across India qualify for TLA Premium Partner status, subject to an evaluation of their business performance and potential.

Is there any validity for TLA Premium Partner membership?

Yes. A TLA Premium Partner is eligible to earn reward points on every commissionable group booking during the shortlisted year. If the partner does not remain among the top-producing planners for that year, the Premium Partner status will not be applicable for the following year, and the planner will not be eligible to earn points on commissionable business.

Can I become a TLA Premium Partner at any point during the year?

No. TLA Premium Partners are shortlisted based on a comprehensive evaluation of their business performance and potential for the current financial year. The finalized and management-approved list is applicable for the following year. No additions or changes are permitted mid-year or during the financial year.

is a TLA Premium Partner eligible to receive reward points for past bookings?

No. The TLA Premium Partner program is a new initiative, and reward points are applicable only for bookings made during the shortlisted period, effective from 2026 onward. Past bookings are not eligible for reward points.

What are the benefits of becoming a TLA Premium Partner?

TLA Premium Partners are eligible to earn reward points on every commissionable group booking, including MICE, weddings, and NR bookings.

What do I do with all the points in my account?

Points can be redeemed against “Moments by The Leela” Gift Card which can be used towards hotel stays and services. Members can carry out all The Leela Advantage redemptions on their accounts online.

What’s the minimum no of points in which I can get a redemption card?

Minimum reward points required for redemption is 50 points and can be modified at any given time at the discretion of the management of The Leela Palaces, Hotels and Resorts.

What’s the minimum value of the redemption card?

The minimum value of the redemption card is INR 1000/-.

Can I get any other gift voucher apart from The Leela Moments Card?

We currently offer only Moments by The Leela as a redemption option. The Leela Moments Card will be issued only in the name of the member itself. Moments by The Leela gift card will only be issued in the name of the Member. Once issued, requests for the card to be transferred/modified/cancelled will not be accepted.

How do I redeem my points?

Members can submit their request for redemption of points through their account accessible on The Leela Advantage microsite at https://tla.theleela.com/.

What happens when I do not redeem points?

Points will expire within 12 months of earning and hence should be redeemed in time. Member's can check their updated points statements online.

What happens when some of my bookings are not reflected in the point statement

Members should mention their membership number at the time of making any reservation at The Leela Reservations Worldwide or signing of Group and Catering contracts in order for points to be awarded. Retro adjustments of missing points will not be encouraged under the The Leela Advantage program.

How can I enrol into The Leela Advantage program ?

The Leela Advantage is a by invite only loyalty program. Please contact your relationship manager, should you wish to enrol into the program.

Can I enrol on behalf of someone?

The Leela Advantage is an individual member loyalty program.  

Can multiple people within the same company enrol in The Leela Advantage program?

Multiple people from same company can enrol in the program.

Is there an expiry as a member?

There is no expiry date for the membership however in the absence of any account activity within a period of 24 months, the membership shall lapse.

Will my membership remain valid in the event that I switch companies?

While the membership may be transferred to a new company, it is imperative to provide written notification in advance regarding any changes in your employment status.  

Whom should I contact if I am unable to remember my login password?

Please utilize the 'Forgot Password' option on the website to reset your login credentials.

Is there a cap on the points that can be awarded for a single event?

The maximum number of points that can be earned is 5000 points. This is applicable for both TLA members (Without commission ) as well as TLA premium members..

Will I be awarded points for business I have influenced but not signed the contract?

Points cannot be credited for business which has been influenced but not signed the contract. For any exceptions your relationship manager can speak to the Leela corporate team.

Can I combine my redeemed card with cash to avail in the hotel services

Yes, ‘Moments by The Leela’ gift card can be combined with cash or any other mode of payment to avail hotel services.

Can the Moments by The Leela gift card be gifted to friends and family?

‘Moments by The Leela’ gift card is non-transferable and cannot be gifted to friends and family.

Is there a minimum and maximum limit to the gift card redemption against my points?

Minimum reward points required for redemption is 50 points. Moments by The Leela gift card is available in a maximum denomination of INR 10,000/-. Members can redeem multiple gift cards depending on accumulated points.

Will my points expire after a certain duration of non-usage?

Points shall lapse in 12 months of earning and hence should be redeemed in time.

Is my membership transferable

While the membership may be transferred to a new company, it is imperative to provide written notification in advance regarding any changes in your employment status. 

Are my points transferable ?

While the membership and points may be transferred to a new company, it is imperative to provide written notification in advance regarding any changes in your employment status. 

Can I use the ‘Moments by The Leela’ gift card at any time including blackout dates?

Moments by The Leela gift card is redeemable towards hotel services subject to availability.

Who can I contact when I want to use ‘Moments by The Leela’ gift card?

You can write into Leela reservations worldwide while making your stay booking using the gift card, or inform your relationship manager when you wish to redeem the same.

Can points can be redeemed online from my membership account?

Points can be redeemed only online from your membership account.

Will I earn points on my personal stay?

Members cannot earn points on personal stays.

Can I earn points of both The Leela Advantage as well as Discovery Loyalty Program?

Members can earn points only on one program and not on both.

Why could my membership request be rejected?

Members if belonging to a government entity cannot be enrolled in the Program.

I am a PCO / EMC and TLA member but cannot sign the contract as the client company policy needs them to.

How will I earn points?

The Hotel shall share a communication document below confirming the same which needs your authorization to enable the hotel to credit you with points.

Standard and mandatory clause for group and sales agreement for allotting points:

The Leela Advantage program is for eligible members who provide bookings at Participating Hotels. Points will be provided within 20 business days in the month directly proceeding the date of the or the date of payment received by the Hotel, whichever is later.

Hotel will provide points to such Eligible member as per the Terms and Conditions of The Leela program. TLA points is not available in relation to any revenue from government events.

TLA Member Name: ___________________________

TLA Membership Number: __________________________

The individual acknowledges to receive such TLA points calculated as per program structure on eligible revenue as prescribed in the Terms and Conditions at the time of award. T&C are available on-line at http://tla.theleela.com and may be changed at the sole discretion of the Hotel at any time and without notice.

I am a corporate travel planner and a TLA member but cannot sign the contract as my company is contracting through a travel agent for ease of payments. How will I earn points?

The Hotel shall share a communication document above confirming the same which needs your authorization to enable the hotel to credit you with points.

I am a travel agent and a TLA member. Will I earn points on all my bookings.

TLA points can be earned only on Net non-commissionable business.

I am a TLA Member and have a change of company. Can I edit my profile on my Membership Login?

Currently Edit access is restricted and hence we request you to write into tla@theleela.com and we shall take care of the profile edits.

I am a TLA Member and in our recent group, we had certain cancellations but have paid all retention. Am I eligible for points on my Retention Revenue paid?

TLA Points are applicable only on paid and stayed Room nights and Revenue.

We would like to enroll as a company in the TLA Program. What is the process.

TLA is a individual member program. If you would like to avail the point benefits as a company, request you to appoint one member from your company as the key member for enrolment and earning points and please communicate your team to share the enrolled member TLA number while making all reservations through the Leela reservations Worldwide team.

I am a Consulate member and would like to enroll in the TLA program.

Eligibility for enrolment is restricted only for customers giving commissionable business and for government entity employees.

I am a booker and as a company we are mandated to use a TMC who books through GDS. If I communicate the booking confirmations to LRW with my membership number, will I earn points?

All bookings booked through GDS are not eligible for TLA Points.